Already working with us? Use the channels below for day-to-day help, Microsoft 365 and Azure issues under our care, and after-hours emergencies.
Standard requests: reply within one business day, often the same day. Emergencies: call.
After hours: call and leave a clear callback number. Clients with after-hours coverage in their agreement receive a callback within one hour. Clients without after-hours coverage receive a response the next business day.
Email or call with the issue, who is affected, and any error messages. Prefer email for non-urgent issues so we have a written trail.
We confirm priority and investigate. Standard requests get a reply within one business day, often the same day.
We fix what we can in-house. For Microsoft platform defects or tenant-wide service issues, we escalate to Microsoft on your behalf when your agreement allows.
Coverage follows your managed services agreement. Pricing for support is included in that agreement unless we agree otherwise in writing.
If we are your partner of record for Microsoft cloud services, contact us first for Microsoft 365, Entra ID, Intune, and Azure issues in environments we manage. Do not open a Microsoft support case yourself for partner-managed tenants unless we ask you to. We investigate, resolve what we can, and escalate to Microsoft when the issue sits on their platform.
You can still use the Microsoft 365 admin center and Azure portal for day-to-day admin tasks and service health. Billing and subscription changes go through us.
